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Price Match Guarantee | 30-Day Risk-Free Purchase | Free Shipping & Returns |
Price Match Guarantee 30-Day Risk-Free Purchase Free Shipping & Returns
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Price Match Guarantee

We want you to have the confidence that you’re spending your money wisely. So, we offer a price match guarantee* on most frames. If you find a lower advertised price for the same frame just contact our customer care team and we will take care of you. Already made a purchase? No problem! We will honor the Price Match Guarantee for 14 days.

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30-Day Risk-Free Purchase

We want you to love your new glasses. So, if you’re not 100% satisfied with your purchase within the first 30 days we will give you a full refund. No questions asked. Just contact our customer care team and we will take care of you.

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Free Shipping & Returns

We want to make things as easy as possible for you. So, no matter what, the cost of standard shipping and returns is on us. You can shop with confidence knowing there are no hidden fees.

Apply Your Benefits Here
It’s literally as easy as 1,2,3. Here’s How.
 

1. Select Your Provider
2. Enter Your Personal Details OR Your Plan Info
3. Click Submit and BOOM, savings applied

Can't find your Provider? Give our search a try.

Shop with Insurance

It looks like your insurance provider is out of network.  Save time and money shopping with Befitting! 

Shop with Insurance

It looks like your insurance provider is out of network.  Save time and money shopping with Befitting! 

After you have purchased your new eyewear, Click here to access out of network reimbursement claim forms.  We do the paperwork…your new glasses and reimbursement are delivered to your front door.

Congratulations!

Your Benefits Have Been Applied

*Ordering for yourself? Enter your personal or plan information to see your insurance savings. Ordering for someone else? Simply enter their details

Frequently Asked Questions

Insurance

Are eyeglasses tax deductible?
Yes, all prescription eyeglasses and prescription sunglasses are considered a medical device. Any amount you pay towards your eyewear is considered tax deductible.
Are eyeglasses FSA and HSA eligible?
Yes. If you have an FSA or HSA debit card, you enter that card's information at check out, just like a normal credit card. Another option is to check out using your credit card and then get reimbursed directly from your FSA/HSA provider by supplying a receipt or invoice.
How do I use my insurance on Befitting.com?
It's easy! Start by going to befitting.com/insurance and select your insurance company. If Befitting is an in-network provider for you, click the toggle next to Shop with Insurance to enter your benefit information. Your out-of-pocket cost will be calculated for you throughout your shopping experience. If Befitting is an out-of-network provider for you, then you can still buy from us and receive reimbursement from your insurance. Once you receive your order, we can provide you with an itemized invoice to provide to your insurance carrier for reimbursement. We recommend you check with your insurance carrier to determine your specific out-of-network coverage before placing an order.
What insurance plans do you accept?

We are an in-network provider wtih Davis Vision, EyeMed, Spectera, Superior Vision, United Healthcare as well as other carriers. Check for your insurance befitting.com/insurance

If we are an out-of-network provider, you can show our site and make a purchase. Once your order is received, we can provide you with an itemized invoice to provide to your insurance carrier for reimbursement. We recommend you check with your insurance carrier to determine your specific out-of-network coverage before placing an order.

What if I don't know the name of my insurance company?
In many cases, there is a logo or vision care benefit provided when you sign up for health care coverage. A great resource is your employer HR department and HR portals. They should be able to give you the information. Once you know the vision insurance provider name, visit us at befitting.com/insurance and select your insurance company.
What if my insurance company isn't on your list?
Many vision insurance companies will let you shop our site as an out-of-network provider. Simply shop our site and make a purchase. Once you receive your order, we can provide you with an itemized invoice to provide to your insurance carrier for reimbursement. We recommend you check with your insurance carrier to determine your specific out-of-network coverage before placing an order.
If I previously placed an order can I apply my insurance to it?
Unfortunately, we cannot retroactively apply in-network insurance benefits. You may be able to submit a claim directly with your provider though. We recommend checking with them to find out the best process.
What if I decide to send my order back? Do my insurance benefits get reinstated?
As soon as the glasses are returned and received by Befitting.com, we send a request to the insurance company to reinstate benefits. Be patient though - it can take up to ten business days from the time we send the request for the benefits to be reinstated. Please call your insurance provider directly to follow up, we will not be able to access your benefit status.
Can I use my benefits for everyone on my plan?
You can shop on Befitting and use your benefits for anyone that is eligible under your plan. It is important to verify that you are entering the unique member information for the person you are shopping for eyeglasses. One transaction per person, our system requires a separate transaction for each person on your plan for accurate benefit calculations.
Are Sunglasses Covered By FSA and HSA?
Yes, if they are prescription sunglasses.
What do I do if my member information isn't valid?
Please contact your insurance company directly.
What do I do if the benefit amount showing up is wrong?
Please contact your insurance company to verify your benefit amount. If the amount calculated on Befitting is not aligned to your benefit amount, please contact us at help@befitting.com
Can I buy for more than one member at a time?
We require a separate transaction for each person on your plan for accurate benefit calculations.
What if I find a pair of glasses that cost more than my benefit amount?
If Befitting is one of your in-network providers, as you browse the site, we provides a strike through price on the frames which reflects your remaining out of pocket cost. If you find glasses that are under your benefit amount, you will see $0 for your out of pocket cost. Just remember, you only have one chance to use your benefit, so make sure you're not leaving any benefit money on the table! Go get those fancy frames - you deserve it!
Why don't I see my insurance discount?
Make sure you have logged in with your benefits. Check the top right of our site - is the Shop with Insurance toggle clicked? Did you successfully log in with your member information? Once you have completed your log in, the insurance calculations will be visible while you shop.
Can I use the current promo code with my insurance?
We cannot combine discounts and promotions with the insurance pricing. Your insurance benefits usually provide you the best price but feel free to compare the promotion discount versus the insurance benefits to be sure you are getting the best value.
How many pairs of glasses can I buy?
Most insurance plans allow for one pair of glasses per year under your full benefits. Befitting offers 30% off any additional frames purchased, prescription or non-prescription. This can be done on either the same transaction or in a future purchase.

Eyewear Brands

What brands do you carry?
We carry only genuine name brand product. The real deal. We are an authorized stockist of your favorite fashion brands like Ray-Ban, Nike, Carrera, Polaroid, Betsey Johnson, and many more. Check back often - we’re adding top brands and new styles all the time.
What if the frames I love are out of stock?
A Befitting customer care expert will reach out to you to discuss your order status.

Sunglasses

Can I use my insurance for sunglasses?
Unfortunately, insurance can only be used if you are ordering sunglasses with prescription lenses.
How long will it take to receive my sunglasses?
The processing time can be up to a week before we ship your hot new sunnies to you. From there, delivery timing will depend on the shipping method selected. If you ordered prescripton sunglasses, they will follow the same timeline for all prescription orders (see "Making your glasses").
Do you provide Ray-Ban and Oakley lenses in prescription?
While every Ray-Ban and Oakley frame we carry is authentic, we do not provide branded, Authenic RX lenses from Ray-Ban or Oakley.
What frames can I put my prescription in?
Under "Sunglasses" in our global navigation you'll find "Prescription Sun". This page will show you all of the frames that you can put your prescription in. Once we receive your prescription and measurements, we will confirm that your prescription is a fit for the frame you selected.
What lens color options do you have for prescription sunglasses?
We currently offer lenses in three color options for prescription: Grey, Brown, and Green (available in tinted polycarbonate or polarized polycarbonate).
What is the difference between polarized and tinted lenses?

Polarized lenses eliminate glare with a special filter built into the lens. Objects look more crisp and clear, and details are easier to see. People who participate in winter or water sports (overachievers!) find polarized sunglasses drastically cut the glare and help them see better. Polarized lenses are especially great for horizontal glare you get while driving, such as reflections on the road from water, ice and snow.

Tinted lenses only reduce glare, similar to when you step into the shade. And both polarized and tinted lenses provide 100% protection from harmful UV rays.

How much protection from UV light do your prescription and non-prescription sun lenses offer?
We got you covered! All of our lenses (with or without prescription) come with full UV protection.
Do you provide lens replacements for sunglasses?
No, sorry, we do not provide lenses for replacement or individual purchase.
What is the warranty on my sunglasses?
We provide a one-year warranty against manufacturing defects. Beyond one year, and if available, any warranty issues need to be addressed by you directly to the manufacturer.
Where do you ship?
We ship to all of the US & Canada, Puerto Rico, Guam, the US Virgin Islands and all APO/FPO/DPO addresses
What are your shipping options?
  • Free Standard Shipping: Delivered within approximately 7 business days.
  • Second-Day Shipping: Delivered within 1-3 business days.
  • Next-Day Shipping: Delivered within 1-2 business days.

Please note: The estimated delivery times begin after your order has completed the prescription verification and manufacturing processes. Prescription verification typically takes 2-3 business days, while manufacturing can take up to two weeks.

What is your cancellation policy?
We get it, things happen, but the window to cancel a sunglass order is very small. Please reach out to our Customer Care Team and we will try to assist with your request. The Customer Care Team can be reached via phone at 1-833-BEFITTING or email help@befitting.com or through live chat on the site.
What is your return policy?
Although it's rare, sometimes things just don't work out. Don't worry, you can return your glasses within 30-days of receiving them. Please contact our Customer Care Team via phone at 1-833-BEFITTING or email help@befitting.com or live chat on the site. We will be happy to assist you with the return and email you a pre-paid return shipping label if needed.
I received my sunglasses and my prescription has changed! Can I exchange them for the correct prescription?
We offer a 60 day exchange for prescription changes. Please call our Customer Care Team at 1-833-BEFITTING or email help@befitting.com. We will be happy to assist you with the exchange. Please note that we will need an updated, valid prescription from your eye care provider in order to process the exchange.
How do I care for my new sunglasses?
Please follow this link for detailed care instructions at https://www.befitting.com/en_us/care
How can I adjust my new sunglasses?
We have a few DIY tips in our care instruction at https://www.befitting.com/en_us/care

Price match guarantee

I found frames on another site at a lower price. How does your Price Match Guarantee work?

Befitting offers a lowest price guarantee on most frames. Just call Call 1-833-BEFITTING or email help@befitting.com, and our customer care team will take care of you.

Here's the fineprint…

  • Price match applies to the frame only. Lenses are excluded from the price match policy.
  • Price matched product must be identical to Befitting's frame in brand, style, color, and size.
  • Price matched product must be carried by an online, authorized seller of genuine product based in the United States.
  • Products carried on clearinghouse sites, auctions sites, marketplace sites, overstock sites, and resale sites such as Amazon, eBay, Overstock, Poshmark are not eligible for price match.
  • Befitting will price match only to competitor's retail price. If a competitor's product is priced is lower due to markdown, promotion, or rebate, price matching, or misprint, the product is excluded from price match.
  • This offer cannot be combined with a promotion code or with vision insurance benefits.

Already purchased your glasses? No problem! We will honor the Price Match Guarantee for 14 days. Just call Befitting customer care at Call Call 1-833-BEFITTING or email help@befitting.com

I found contacts on another site at a lower price. How does your Price Match Guarantee work?

Befitting offers a lowest price guarantee. Just call Call 1-833-BEFITTING or email help@befitting.com, and our customer care team will take care of you.

Here's the fineprint…

  • Price matched product must be identical in prescription, brand, quantity, and frequency.
  • Price matched product must be carried by an online, authorized seller of genuine product based in the United States.
  • Products carried on clearinghouse sites, auctions sites, marketplace sites, overstock sites, and resale sites such as Amazon, eBay, Overstock, Poshmark are not eligible for price match. Membership club prices will not be price matched, including Costco.
  • Befitting will price match to competitor's retail price for non-insurance customers or to competitor’s insurance price for insurance customers. If a competitor's product is priced lower due to markdown, promotion, rebate, price matching, or misprint, the product is excluded from price match.
  • This offer cannot be combined with a promotion code.

Already purchased your contacts? No problem! We will honor the Price Match Guarantee for 14 days. Just call Befitting customer care at Call Call 1-833-BEFITTING or email help@befitting.com

Discounts and promotions

Can I combine discounts and promotions?

If any product is already marked down on the site (slashed through pricing), you will be able to apply your promo code to the sale at checkout.

There is not an option to stack promotional codes. You will want to use the promo code at checkout that gives you the best value.

Discount and promo codes cannot be used in combination with insured benefits or insurance discounts.

What if the new promotion is a better discount than when I purchased my glasses?

If your purchase was made within a week of a new promotion, we will be happy to apply the new promotion to your purchase. The difference will be refunded to your original form of payment.

For assistanct, please contact our Customer Care team at help@befitting.com. Please include your order number in your email. We will follow up within 1 business day.

Where do I enter the promo code at check out?

At checkout, click on the + sign to the right of ‘Apply Discount Code’. A field will be opened. Enter your code and click Apply Discount.

What if the Apply Discount Code field is missing?

If you are logged into your insurance and shopping with insurance benefits, the Apply Discount Code field will not be in your cart.

Your insurance has negotiated pricing and discounts on your behalf. As a result, we cannot combine a promotional offer with the insurance benefits. Your insurance benefits usually provide you the best price but feel free to compare, promotional pricing versus insurance pricing, to be sure you are getting the best value.

Do promotional codes have any restrictions?

Each promotional code will likely have unique limitations or guidelines.

Select brands are excluded from pomotional events.

Promotions for prescription lenses are unique to each promotion.

Promo codes cannot be combined or stacked with other promos.

Insurance benefits or promotions can be utilized, but not cobined. Use the easy vision benefit login to compare you benefit price to the promotion price.

Our Befitting Customer Care team is always happy to help if you have any questions.

Ordering

How do I order my glasses?

Once you find your love match frames, click the “Choose lenses” button to add them to your cart. You'll be prompted to select the type of glasses you want, prescription or no prescription.

Next, select your lens.

  • Single Vision
  • Lenses used for one correction. In most cases, single vision lenses are prescribed to help see objects in the distance. But, Single Vision lenses may also be prescribed and used for reading or computers.

  • Progressive
  • Lenses used for multiple vision needs, sometime referred to as no-line bifocals, from clarity for distant objects progressing to an intermediate zone and then to a reading zone.

    Befitting provides progressive lenses that offer all the advantages of digital lens design. Each pair is manufactured to fit an individual’s vision needs for all zones, digitally designed based on your prescription, measurements and frame selection.

Now, you choose your lenses.

  • Standard Slim Lenses
  • Best for light to moderate prescriptions. Does not offer the same level of UV protection as the other material.

  • #1 Pick - Premium Ploy
  • This lightweight material is 22% lighter than standard lenses. This lens is scratch resistant, lightweight and has 100% UV protection. Impact resistant, so it's a great choice if you're active, or tough on glasses. Great for light to moderately strong prescriptions.

    NOTE: The US has federal guidelines recommend polycarbonate lenses for all minors aged 17 years and younger. Polycarbonate lenses offer the highest level of impact resistance and eye protection from risk of flying objects or other physical impacts.

  • Ultra Thin Hi-Index
  • These high-index lenses are the thinnest, perfect for those of us with stronger prescriptions. Our hi-index 1.67 lenses are 33% lighter than standard lenses, scratch resistant and have 100% UV protection.

  • BluTech Everyday(Polycarbonate)
  • Superior blue light protection, filtering up to 20% of the harmful blue light you are exposed to daily. Our industry leading BluTech lenses features enhanced blue light filtration embedded in the lens material plus blue light filtering coatings. Reduces eye strain and fatigue from exposure to mobile phones, computers, and the sun…and in turn will improve your sleep. The new BluTech Everyday lens has a soft amber color tone to the lens and the coatings have a blue hue. A very subtle fashion tint with BIG health benefits. Learn more befitting.com/blutech

  • Transitions Polycarbonate (Brown or Grey)
  • Transitions® GEN S™, in our most popular polycarbonate material, is the fastest dark lens in the clear to dark photochromic category. It is fully clear indoors and darkens in seconds outdoors. It is ultra-responsive to light, reaching category three levels of darkness in 25 seconds and fading back in less than two minutes. It also has improved long-lasting performance over time5. BONUS they also block 20% of harmful blue light indoors and over 85% of harmful blue light outdoors.

Then, choose your lens treatments.

  • None
  • No anti-reflective coating will be applied to your lens.

  • Standard Anti-reflective Coating
  • Increase clarity, reduce glare from reflections, and reduce visual glare, such as halos around lights at night. Our standard anti-reflective coating is scratch resistant and has UV protection.

  • Premium Anti-reflective Coating
  • Increase clarity, reduce glare from reflections, and reduce visual glare, such as halos around lights at night. Our premium anti-reflective coating is oleophobic, hydrophobic, scratch resistant and 100% UV protection. Translation, a smudge resistant and water resistant coating that is easy to clean, stays clean longer and durable.

Now you’re ready for checkout. We’ll ask you for your prescription after checkout.

When do I submit my prescription?

Right after you place your order, we'll ask you to email your prescription.

Don't worry if you don’t have your prescription handy at the time of purchase, you can email it to us as soon as you have it at rx@befitting.com.

I see you ask for a PD, what's this?
PD is an abbreviation for pupillary distance, which means the distance from the center of one pupil to the center of the other pupil. Why do we need this? Because this measurement helps us to craft lenses that provide you crystal clear vision.
My prescription doesn't have a PD on it, what should I do?

Call your vision care provider (the phone number should be on your prescription), ask for your PD, and write it on the prescription like this: "PD-63 " if you are given a single number, or “PD R-32 L-31” if you are given two measurements.

Can't get your PD for some reason? Call 1-833-BEFITTING or email help@befitting.com and we'll figure it out! That's us - helpers!

You don't have a copy of your prescription?

Ask your vision care provider for your prescription and PD. They usually offer three options to get your RX: pick it up, snail mail, or fax. Sometimes, they're extra nice and will email it to you if you ask. Don't forget to get the PD (pupillary distance).
How to measure your pupillary distance(PD) at home

Oftentimes, your eye care provider will have this measurement on file. If you are unable to obtain your PD from them, we have a solution. Please see the directions below.

  • Item needed:
    • A measuring tool, such as a ruler or tape measure, preferably with centimeters and/or millimeters
    • A mirror, a friend or family member
  • Steps:
    • Stand about 8-12 inches away from the mirror or your friend/family member
    • Using the ruler, align the “0” to the center of your right pupil
    • Close your right eye and read what line aligns with the center of your left pupil. To the closest CM or MM, this is your PD

    Note: This measurement is typically between 56-68 millimeters for adults and 41-55 millimeters for children.

    Even if you are confident with your measurements, feel free to send a picture to Rx@befitting.com while you are holding the ruler under your eyes, aligned to your pupil center. We would be happy to determine your PD for you.

Below is a picture for visual reference as well

Lenses

What are the maximum power ranges for eyeglasses?

For best results

  • Total power: +5.00 to -12.00
  • Maximum cylinder power: -5.00
  • Progressive add power: +0.75 to +4.50
  • Prism maximum 2.0 diopters per eye

All parameters are considered in combination with measurements, lens material and frame selection.

If you have a more questions about your prescription, please reach out to our Customer Care team via Chat, by phone 1-833-BEFITTING or email help@befitting.com.

What are the maximum power ranges for sunglasses?

For best results

  • Total power: +4.00 to -8.00
  • Maximum cylinder power: -4.00
  • Progressive add power: +0.75 to +4.50
  • Prism maximum 2.0 diopters per eye

All parameters are considered in combination with measurements, lens material and frame selection.

If you have a more questions about your prescription, please reach out to our Customer Care team via Chat, by phone 1-833-BEFITTING or email help@befitting.com.

Which material is best for my total power?
  • Standard Slim
  • Best for total power +3.00 to -4.00

  • #1 Pick - Premium Poly
  • Best for total power +4.00 to -9.00

  • Ultra Thin Hi-Index (1.67)
  • Best for total power +5.00 to -12.00

  • BluTechn Everyday (Polycarbonate)
  • Best for total power +4.00 to -9.00

  • Transitions Brown Poly & Transitions Grey Poly
  • Best for total power +4.00 to -9.00

(Total power = Sphere + Cylinder power)

What is the difference between the material types?

Standard slim is an entry level plastic lens; this material is suitable for light prescriptions. Scratch and UV protection are included.

BEST SELLING! Premium Poly is 22% lighter than standard slim. Scratch and 100% UV protection are included. NOTE: The US federal guidelines recommend polycarbonate lenses for all minors age 17 years and younger.

Ultra Thin Hi-index 1.67 is 30% lighter than standard slim plastic and up to 50% thinner. It is the BEST choice for strong prescriptions. Scratch and 100% UV protection are included.

BluTech Everyday delivers the ultimate blue light filtering in a clear lens. Eye health protection embedded in the lens material: 5x the protection of a clear lens, filters 17% of harmful environment blue light and will not fade, crack or peel over time. Scratch and 100% UV protection included. Learn more https://www.befitting.com/blutech

Transitions Polycarbonate offers all of the protections and benefits of Polycarbonate PLUS cutting-edge Transitions Gen S technology. Great for everyone, available in Transitions brown and Transitions grey, Transitions® GEN S™ is the fastest dark lens in the clear to dark photochromic category. It is fully clear indoors and darkens in seconds outdoors. It is ultra-responsive to light, reaching category three levels of darkness in 25 seconds and fading back in less than two minutes. It also has improved long-lasting performance. BONUS they also block 20% of harmful blue light indoors and over 85% of harmful blue light outdoors.

What are the different types of coatings?
  • None
  • No anti-reflective coating will be applied to your lens.

  • Anti-reflective Coating
  • Increases clarity, reduces glare from reflections, and reduces visual glare, such as halos around lights at night. Our standard anti-reflective coating is scratch resistant and has UV protection.

  • Premium Anti-reflective Coating
  • Increases clarity, reduces glare from reflections, and reduces visual glare, such as halos around lights at night. Our premium anti-reflective coating is oleophobic, hydrophobic, scratch resistant and 100% UV protection. Translation, a smudge resistant and water resistant coating that is easy to clean, stays clean longer and durable.

What's my size

How is sizing determined?

Befitting has created an exceptional tool to help you find the right frames for your style and fit. Virtual Stylist will create a specially selected list of frames, selected just for you. Virtual Stylist

Our Befitting opticians have created a general sizing chart to help you narrow your search.

Sizing is calculated using manufacturer measurements to create a size range from XS to L+. The sizing formula is A (lens width) + DBL (distance between lenses) = SIZE.

  • XS: 65mm or less
  • S: 66-67
  • S/M: 68-69
  • M: 70-71
  • M/L: 72-73
  • L: 74-75
  • L+: 76 or greater

Example: Ray-Ban Wayfarer RX4340 is 50 (A) – 22 (DBL) for a total of 72. This falls into size M/L

How do I calculate my size?

Finding your size is easier than you think! The A and DBL measurements can be found on inside of the temple of your frames. The first number is the lens width and the second number is the distance between lenses. Once you add the two together, compare your size measurement to the size chart to determine your size!

measurements

Befitting has created an exceptional tool to help you find the right frames for you style and fit. Virtual Stylist will create a specially selected list of frames, selected just for you Virtual Stylist.

Achieving a precise fit

Will my glasses need to be adjusted to fit me?
As with any day-to-day wear item, small adjustments will need to be made to ensure the proper fit and comfort of your Befitting frames. Our optical experts have prepared these recommendations for adjustments you can make at home. You’ve got this!
Are the nose pads pinching your nose?

If your nose pads are causing your specs to sit too high or feel too tight on your nose, there is a simple fix.

Holding the eyeglasses firmly in one hand, open the nose pads by gently pressing the pad side of your thumb towards the lens. Go slowly to avoid dramatically changing the angle of the nose pad. Do this in small increments while keeping the angle of the nose pads in tact.

Do the nose pads feel too loose?

If the nose pads on your frames are too wide and are making the glasses sit too low on your face, we’ve got an easy solution you can tackle yourself.

While holding the glasses in one hand, gently pinch and press the nose pads from the backside with your forefinger away from the lens. Make sure to go slow and avoid dramatically changing the angle of the nose pad.

Can I adjust the temples (the arms) of my glasses?

Whether your glasses are feeling too loose or too tight, temple adjustments are relatively simple and you’ll be wearing your frames with comfort and ease in no time. Your new frames should be fairly pliable, but you can run the area you are attempting to reshape under hot tap water to warm it up. Never use boiled water or a hair dryer as you could permanently damage your frames. As you adjust your Befitting specs, be sure to use gentle and steady pressure, you’ll need to carefully brace the area you are reshaping to create resistance.

What do I do if my glasses don't feel secure on my face?

If your glasses are slipping or loose, a simple tightening adjustment to the temples will likely fix the problem.

Again, go slowly as you do these adjustments and try wearing the frames after each adjustment to ensure the perfect fit. To tighten the temple for a more secure fit you’ll need to either increase the inward angle of the temple ends, or increase the downward angle of the temple ends. While holding the main part of the frame in one hand, gently pinch the temple ends with your other hand to pull them downward or inward depending on the adjustment needed.

What if my glasses feel tight over my ears?

If your glasses are too tight at the temple or hurting behind your ear or your ear itself, you’ll need to make a small adjustment to your temples to resolve this problem.

To loosen the temple for a more comfortable fit you’ll need to either decrease the inward angle of the temple ends or decrease the downward angle of the temple ends. While holding the main part of the frame in one hand, gently pinch the temple ends with your other hand to pull them upwards or outwards depending on the adjustment needed.

Have any questions about your new Befitting eyewear? No problem. Just call 1-833-BEFITTING (1-833-233-4884) or email help@befitting.com

Making your glasses

How long will it take to get my glasses?

Once you’ve placed your order, please submit your prescription following the instructions in your confirmation email. We will verify your prescription with your vision care provider, which typically takes 2-3 business days. Following verification, the manufacturing of your custom glasses—including frames, lenses, treatments, and coatings—usually takes about two weeks. Once your glasses are prepared for shipping, the delivery time will depend on the shipping method you chose. For more details on shipping times, please refer to our Shipping section.

Shipping

Where do you ship to?

We offer shipping to all locations in the United States and Canada, including Puerto Rico, Guam, The US Virgin Islands, and all APO/FPO/DPO addresses.

What are your shipping options?
  • Free Standard Shipping: Delivered within approximately 7 business days.
  • Second-Day Shipping: Delivered within 1-3 business days.
  • Next-Day Shipping: Delivered within 1-2 business days.

Please note: The estimated delivery times begin after your order has completed the prescription verification and manufacturing processes. Prescription verification typically takes 2-3 business days, while manufacturing can take up to two weeks.

Cancelation Policy

What if I need to cancel my order?

We understand that plans can change. You can cancel your order at any time before it has been submitted for manufacturing.

Return

Return Policy

Although it's rare, sometimes things just don't work out. Don't worry, you can return your glasses within 30 days of receiving them. Please call our Customer Care Team at Call 1-833-BEFITTING (1-833-233-4884) or email help@befitting.com. We will be happy to assist you with the return and as needed, email you a prepaid return shipping label.

Contact Lens Return Policy

If you are unsatisfied with your order, here’s how our return process works for contact lenses:

  • Return Eligibility:
  • You can return your contact lenses within 30 days of delivery for a full refund and reinstatement of your insurance benefits (if utilized). To be eligible for a return, the contact lens boxes must be unopened, undamaged, and free from any writing or defacement.

  • Return Process:
  • To initiate a return, we will provide you with a prepaid return shipping label for your convenience. Once your label is received, simply place the prepaid label on the return shipment box. Once your return is received, please allow up to 5 business days for the refund to be processed to your original form of payment, and, if utilized, up to 7-10 business days for your insurance benefits to be reinstated.

    Need Assistance? If you require help with initiating a return or have any questions, please don’t hesitate to contact our Customer Care Team at 1-833-BEFITTING (1-833-233-4884) or email us at Help@befitting.com. Our dedicated team is here to assist you.

  • Damaged, Defective, or Incorrect Orders:
  • If you've received a damaged, defective, or incorrect order, please contact our Customer Care Team immediately at 1-833-BEFITTING (1-833-233-4884) or email us at Help@befitting.com. If you believe that you have received defective products, please do not dispose of them; they may need to be returned to the manufacturer for analysis. We will replace any boxes deemed defective by the manufacturer upon return. Lastly, stolen, lost or items damaged accidentally will not be replaced.

Warranty

Frame Warranty

Every frame is protected by a one-year warranty from the date of purchase, specifically covering manufacturing defects. Please note that damage resulting from wear and tear, accidental damage, or improper use, including scratched or damaged lenses, is not covered under this warranty. Additionally, lost or stolen items do not qualify for warranty coverage. If you encounter a warranty issue, please email photos along with a detailed description of the problem to our Customer Care Team at Help@befitting.com. Our team will assist you and provide guidance based on our warranty terms and conditions.

What if my prescription has changed after I received my new glasses?

We understand that prescriptions can change. If you find that your prescription has changed within 60 days of receiving your glasses, we are here to help. Please contact our Customer Care Team by calling 1-833-BEFITTING (1-833-233-4884) or emailing help@befitting.com to initiate an exchange. For the exchange process, we will require an updated, valid prescription from your eye care provider.

For questions about lenses, frames, and anything else Befitting, just call 1-833-BEFITTING (1-833-233-4884).

Ready and happy to help.