Frequently Asked Questions
EYEWEAR BRANDS
SUNGLASSES
Polarized lenses eliminate glare with a special filter built into the lens. Objects look more crisp and clear, and details are easier to see. People who participate in winter or water sports (overachievers!) find polarized sunglasses drastically cut the glare and help them see better. Polarized lenses are especially great for horizontal glare you get while driving, such as reflections on the road from water, ice and snow.
Tinted lenses only reduce glare, similar to when you step into the shade. And both polarized and tinted lenses provide 100% protection from harmful UV rays.
ORDERING
Once you find your love match frames, click the “Choose lenses” button to add them to your cart. You'll be prompted to select the type of glasses you want, prescription or no prescription.
Next, you choose your lenses.
- Standard Lenses
- Polycarbonate
- Ultra Lightweight
- BluTech Polycarbonate
- Standard Anti-reflective Coating
- Premium Anti-reflective Coating
Best for light to moderate prescriptions.
This lightweight material is 22% lighter than standard lenses. Impact resistant, so it's a great choice if you're active, or tough on glasses. Great for light to moderately strong prescriptions..
These high-index lenses are the thinnest, lightest, and most comfortable choice. Perfect for those of us with stronger prescriptions. 33% lighter than standard lenses.
Superior blue light protection. Our industry-leading BluTech lenses feature enhanced blue light filtration embedded in the lens material. Reduces eye strain and fatigue from exposure to mobile phones, computers, and the sun..
Increase clarity, reduce glare from reflections, and the halos around lights at night. Also helps resist scratches and UV.
Maximum scratch, glare, and smudge resistance. Provides great UV protection and helps prolong the life of your glasses.
Then, choose your lens treatments.
- Standard Anti-reflective Coating
- Premium Anti-reflective Coating
Increase clarity, reduce glare from reflections, and the halos around lights at night. Also helps resist scratches and UV.
Maximum scratch, glare, and smudge resistance. Provides great UV protection and helps prolong the life of your glasses.
And you’re ready for checkout. We’ll ask you for your prescription after checkout.
Right after you place your order, we'll ask you to upload or email your prescription.
Don't worry if you don’t have your prescription handy at the time of purchase. You will receive an email that also has a link to submit your prescription once you have it.
Call your vision care provider (the phone number should be on your prescription), ask for your PD, and write it on the prescription like this: "PD-63 " if you are given a single number, or “PD L-32 R-31” if you are given two measurements.
Can't get your PD for some reason? Call 1-833-BEFITTING or email help@befitting.com and we'll figure it out! That's us - helpers!
I don’t have my prescription.
Ask your vision care provider for your prescription and PD. They usually offer three options to get your RX: pick it up, snail mail, or fax. Sometimes, they're extra nice and will email it to you if you ask. It's your information, right? Don't forget to get the PD (pupillary distance). Write it on the prescription like this: "PD-63 " if you are given a single number, or “PD L-32 R-31” if you are given two measurements.ACHIEVING A PRECISE FIT
If your nose pads are causing your specs to sit too high or feel too tight on your nose, there is a simple fix.
Holding the eyeglasses firmly in one hand, open the nose pads by gently pressing the pad side of your thumb towards the lens. Go slowly to avoid dramatically changing the angle of the nose pad. Do this in small increments while keeping the angle of the nose pads in tact.
If the nose pads on your frames are too wide and are making the glasses sit too low on your face, we’ve got an easy solution you can tackle yourself.
While holding the glasses in one hand, gently pinch and press the nose pads from the backside with your forefinger away from the lens. Make sure to go slow and avoid dramatically changing the angle of the nose pad.
Whether your glasses are feeling too loose or too tight, temple adjustments are relatively simple and you’ll be wearing your frames with comfort and ease in no time. Your new frames should be fairly pliable, but you can run the area you are attempting to reshape under hot tap water to warm it up. Never use boiled water or a hair dryer as you could permanently damage your frames. As you adjust your Befitting specs, be sure to use gentle and steady pressure, you’ll need to carefully brace the area you are reshaping to create resistance.
If your glasses are slipping or loose, a simple tightening adjustment to the temples will likely fix the problem.
Again, go slowly as you do these adjustments and try wearing the frames after each adjustment to ensure the perfect fit. To tighten the temple for a more secure fit you’ll need to either increase the inward angle of the temple ends, or increase the downward angle of the temple ends. While holding the main part of the frame in one hand, gently pinch the temple ends with your other hand to pull them downward or inward depending on the adjustment needed.
If your glasses are too tight at the temple or hurting behind your ear or your ear itself, you’ll need to make a small adjustment to your temples to resolve this problem.
To loosen the temple for a more comfortable fit you’ll need to either decrease the inward angle of the temple ends or decrease the downward angle of the temple ends. While holding the main part of the frame in one hand, gently pinch the temple ends with your other hand to pull them upwards or upwards depending on the adjustment needed.
Have any questions about your new Befitting eyewear? No problem. Just call 1-833-BEFITTING (1-833-233-4884) or email help@befitting.com
MAKING YOUR GLASSES
Once you've placed your order, we then need your prescription (instructions for this are in your confirmation email). Once we receive your prescription, we verify it with your vision care provider and we begin to build your glasses. Depending on the frames, lenses, treatments and coatings you select, the overall time from verifying your prescription to your new spectacles shipping to you is approximately two weeks. Depending on the shipping method you selected, it will only be a few days to receive (see SHIPPING for details).
We are working hard (and safely) for you. Due to overwhelming demand, there may be shipping delays in getting your fabulous glasses to you. To best protect our customers, we order a new frame from the manufacturerer for each order. Although this may take longer, it gives us peace of mind that we are delivering our product to you safely.
SHIPPING
Right now, we ship to the US and all of Canada, except Quebec. Don't feel sorry for them, they have Saint-Jean-Baptiste Day!
"We offer FREE standard shipping, which typically takes about 4-5 business days ones your glasses are manufactured and leave our lab. Second day shipping is typically delivered in 1-3 business days after manufacture and next day shipping in about 1-2 days. Please keep in mind that many areas in the country are experiencing delivery delays due to COVID-19."
CANCELLATIONS
We get it, things happen. You can cancel your order any time before your prescription is verified and before your credit card is charged.
RETURN
Although it's rare, sometimes things just don't work out. Don't worry, you can return your glasses within 30 days of receiving them. Please call our Customer Care Team at Call 1-833-BEFITTING (1-833-233-4884) or email help@befitting.com. We will be happy to assist you with the return and as needed, email you a prepaid return shipping label.
WARRANTY
All frames have a one-year warranty against manufacturing defects. Wouldn't it be nice if more things in life came with a warranty?
For questions about lenses, frames,
and anything else Befitting,
just call 1-833-BEFITTING
(1-833-233-4884).
Ready and happy to help.